FAQs
We are adding the most common questions raised by the community here. If you cannot find the answer your need, don't hesitate to check our discord.
Website
- I registered, but FlashThemes would not let me login.
- I registered and confirmed my email, but I still cannot login. What's wrong?
- I created a movie but can't find it. Where is it on the website?
- How can I edit my movies?
- How do I get my movie to appear on a specific channel page?
- What are karma points for?
- Can I have my very own channel page?
- Nobody watches my animations. What can I do?
Animation Studio
Level and FlashTokens
Usage Guidelines
Friends and Messaging
Downloading FlashThemes Animations
- How can I download a video version of my FlashThemes animations?
- What is the format of the video I get?
- The video I got is broken. Can I get a refund?
- I edited my animation after getting the mpeg4 version for it. Did the mpeg4 get updated automatically?
- Can I get one video based on several of my animations?
- I already downloaded my animation 10 times, but still need to do so. What can I do?
- After I convert my animation, can I download it any time in the future?
- How much does it cost to download my animation as a video?
Badges and Missions
Website
Q: I registered, but FlashThemes would not let me login.
A: After you register on flashthemes.net, we send you a confirmation email. This is to make sure the email address you provided is genuine. If you haven't done so, check your email inbox (and your spam folder just in case) for our email and click on the link there. This will activate your account and enable your login.
Q: I registered and confirmed my email, but I still cannot login. What's wrong?
A: Mostly there is a problem with your password. The best is to reinitialize it and try to login again. Go to the password reinitialization page and input your email address. Inside the email we send click the link to change your password.
Q: I created a movie but can't find it. Where is it on the website?
A: All the movies you create are displayed on your user page. To access this page, click on the "My page" link on the top right of the website. This will lead you to your own page where all your movies are displayed.
Q: How can I edit my movies?
A: You have a link to edit your movie on the corresponding movie page just below the player. From your user page, you also have the option to edit your movie using the buttons in your animations list.
Q: How do I get my movie to appear on a specific channel page?
A: The animation will appear on the channel of the dominant theme, which in turn is determined based on the characters and assets you used in your animation.
Q: What are karma points for?
A: Karma points are a way to identify unconstructive or inappropriate comments and messages on the site. When you leave a comment, if it is not appropriate other users may flag it as inappropriate. If the karma level of your comment reaches "zero", it is then grayed out. The starting number of karma points is determined based on the posting user's level.
Q: Can I have my very own channel page?
A: At the moment, we only provide few channels based on the themes available on the platform. Your user page is your own channel page.
Q: Nobody watches my animations. What can I do?
A: It takes time to build your audience, so don't worry if at first you don't get many views. The best way to grow your audience is to share your animations on other sites. You can also interact with other users, become their fan and share their animations as well. The connections you make on FlashThemes will help you get more views.
Animation Studio
Q: Can I put my animations on YouTube?
A: Yes. We have a download button right below the animation player on the animation page. Use this to save your animation as a high-definition video and upload it on YouTube. We optimized the video format so that it looks great on YouTube even in full screen.
Q: Can I create my own characters with FlashThemes?
A: Use our character creator to build your own cast of characters. It's quick and easy to have a full range of varied characters.
Q: How do I add voices to my animation?
A: Go to "Sounds & Voices" in the import section of the studio to access related features. You can search for sounds, record yourself over the phone or record yourself on your computer and upload the file as an MP3.
Level and FlashTokens
Q: What are levels all about?
A: Levels represent how powerful users are on FlashThemes. When you get badges or gain movie views, you are awarded experience points (XP) and FlashTokens. Collect enough XP and you will rise in level.
Q: How do I collect FlashTokens exactly?
A: The easiest way to get FlashTokens is to get badges. Each time you get a badge, you are awarded XP and FlashTokens. You also get FlashTokens when your movies accumulate views or when you share other people's animations.
Q: What is the best way to earn FlashTokens?
A: Everytime you visit your user page, we suggest three missions that are appropriate for your level. Completing those missions to get badges is the best way to earn FlashTokens. Making animations that get shared a lot and generates many views gives out tons of FlashTokens too.
Q: How do I share movies to get FlashTokens?
A: You can easily share animations by clicking on the sharing buttons while watching a movie. You can send links to the animations to your friends by email, on Facebook, Twitter, SpaceHey, etc. If you have a website, you can also put a link or directly embed the animation there. It's pretty simple. For most social networks, all you need is to login on the corresponding website and the sharing is done.
Q: How do I refer people to FlashThemes?
A: There are two ways to refer people to FlashThemes. First you can send friends an invitation email using the form on your user page. The second way is to share movies with your friends (email, YouTube, embeds, etc.). If they follow the link you sent them and register on FlashThemes, then you get a referred friend. As explained above, as your referred friends get movie views, you in turn collect FlashTokens faster.
Q: How many FlashTokens do I need to gain levels?
A: As you increase your level, it gets harder and harder to reach the next. On your dashboard page, there is a bar that tells you how many more XP do you need to gain another level
Q: Can I do anything with my FlashTokens?
A: You can use your FlashTokens to acquire assets in the shop created by community members on the platform. Don't worry. Using your FlashTokens will not affect your level on the platform. Levels are controlled by XP.
Usage Guidelines
Q: I am told my animation cannot be published as it has inappropriate content in it. Why is that?
A: We want to make the FlashThemes community a place of mutual respect and tolerance. As a result, we may hide some animations from the community when we think they are inappropriate. If your animation has been hidden, you can remove the inappropriate content and save it again. It will be published as soon as it is reviewed. Here are the types of contents we may ask you to remove:
- Pornography, Nudity, and Sex
- Illegal drug use
- Intense violence involving real humans
- Profanity, Race Abuse, and Hate Speech
Friends and Messaging
Q: How do I add friends?
A: First, you need to become a fan of that person. Then, visit that person's page and hit the "Add Friend" button. You will see them in your friend list after they have added you as their friend too. As always, remember not to disclose personal information to anyone.
Q: I have added some people as friends but I don't seem them in my friend list. Why?
A: Friendship is a two-way relationship. After you have added people as friends, they need to acknowledge and add you back as friend too. When this is done, you will see them in your friend list
Q: How do I block or remove a friend?
A: Go to that friend's page on FlashThemes and hit the "Remove Friend" button.
Downloading FlashThemes Animations
Q: How can I download a video version of my FlashThemes animations?
A: The option is available both on your user page and on the corresponding animation page. On the animation page, the "Download animation" button is located right below the player. Make sure you are logged in to the site or the button won't appear.
Q: What is the format of the video I get?
A:The video is saved in the mpeg4 format (mp4), you get the choose the quality of your video, for example, highest quality is (H264, 1280x720, 6,000 Kbps, 24 frames/s) with the audio as AAC (44100Hz, 128Kbps, stereo).
Q: The video I got is broken. Can I get a refund?
A: If the video you downloaded does not work or has problems, contact us at [email protected] and we will re-process it to make sure it is up to standards. In general we have a no-refund policy.
Q: I edited my animation after getting the mpeg4 version for it. Did the mpeg4 get updated automatically?
A: No, we do not update the mpeg4 version of your animation if you modify it after converting it. If you want to create an updated version you will need to convert your animation again.
Q: Can I get one video based on several of my animations?
A: At the moment it is not possible. You can use software on your computer to merge the videos together and create one big video if needed.
Q: I already downloaded my animation 10 times, but still need to do so. What can I do?
A: If you need to download your animation more than 10 times, you will need to convert it again.
Q: After I convert my animation, can I download it any time in the future?
A: We will keep your animation for download for 30 days after conversion. So make sure you download it within this period of time. You will need to convert it again if you want to do so after the time limit.
Q: How much does it cost to download my animation as a video?
A: The cost of your animation is directly correlated to how long the video's duration is.
Badges and Missions
Q: What are badges and missions?
A: Missions are like quests you see in video games. They usually involve some activities that you need to perform. When you complete a mission, you will be awarded a badge, XP, and FlashTokens! Everytime you visit your dashboard, we suggest three missions that are appropriate for your level. Be sure to check them out.
Q: How do I complete missions and get badges?
A: If you move your mouse over a badge or mission, a description will pop up to tell you what you need to do to complete it. Follow those directions to finish the mission. When you are done, visit the Badge section of your dashboard to claim your rewards!
Q: How do I claim my rewards?
A: To check on and to claim badges, visit the Badges section of your dashboard. You need to finish the required activity associated with a badge before you can claim it.
Q: Why are some missions too low level for me?
A: Some missions are designed for new users and therefore they are not appropriate for higher level users. For example, we expect tutorial related activities to be of interest only to new users. You can finish missions that are too low level for you and you will get the badge; however, XP and FlashTokens will not be awarded in these cases.
Q: What is a main badge and how do I pick one?
A: The main badge gives you a title and a big icon on your user page. To choose a main badge, just visit the Badge section of your dashboard. Of course, you need to have already gotten the badge before you can set it as your main badge
Q: Can I redo missions that I have already completed?
A: There are some missions that let you redo it and claim the rewards again! Check out each badge's description to find out more. Actually, the easier way is to just finish the suggested quests you have on the dashboard
Q: What makes an animation staff pick worthy?
A: Animations aiming to be staff picked must follow a loose guideline to be considered. Animations given staff picks are…
- Unique, or provide a fresh new take on something old.
- Filled with heart and soul that make you laugh, cry, or generally have an enjoyable time.
- Able to make good use of all the tools at their disposal, be it cinematography, props, audio, or community assets.
- From fresh faces! Nobody wants someone who is already the center of attention hogging up the place. If you want to get multiple staff picks, you must work hard for it!
